Conflict is an inevitable aspect of any workplace, arising from personality clashes, communication breakdowns, or differing viewpoints.
Effectively managing these conflicts is crucial for maintaining a harmonious and productive environment.
Our Dealing With Conflict Workshop is designed to provide your team with the knowledge and confidence to handle difficult situations and individuals in the workplace. This interactive, one-day program focuses on identifying the root causes of conflict and understanding how certain behaviours impact others.
Participants will learn strategies to manage and resolve conflicts effectively, fostering a more cohesive and efficient team.
Every workplace faces unique challenges when it comes to conflict, which is why our training is tailored to suit your organisation’s specific needs.
Whether it’s addressing interpersonal disputes, improving team communication, or guiding leaders to handle conflict constructively, we customise the workshop to reflect the realities of your business.
Through practical tools and tailored examples, we ensure your team can immediately apply what they’ve learned to create a more harmonious, productive workplace.
Our expert Training Facilitators have vast experience providing leadership and professional development programs to teams across multiple industries.
Our Dealing with Conflict workshop equips leaders, managers, and team members with the tools and confidence needed to manage workplace conflict constructively.
Designed with practical applications in mind, the workshop includes:
1
Understanding the roots of conflict:
Examine why people behave the way they do, including the drivers of status, value, and control, and explore the ‘Iceberg’ concept to uncover the drivers of conflict.
2
Building self-awareness and staying calm:
Identify your psychological responses to conflict, such as the Amygdala hijack and Blue Brain vs Red Brain reactions. Discover your personal ‘hot triggers’ and develop strategies to remain composed in challenging situations.
3
Providing constructive feedback with empathy:
Use the empathy tool to prepare for discussions and deliver feedback confidently in both informal and formal settings.
4
Practical techniques for managing behaviours:
Learn proven strategies to address aggressive, blaming, defensive, and passive behaviours effectively.
5
Communicating effectively during conflict:
Strengthen skills in active listening, body language, and questioning techniques (open, probing, and hypothetical). Set the stage for positive outcomes using methods like the 4 F’s and learn how to handle unrealistic demands.
6
Real-world practice and application:
Engage in realistic role plays to implement the strategies and tools learned, ensuring you’re prepared to handle conflict in the workplace effectively.
This training addresses the full spectrum of workplace conflict – from interpersonal friction and communication breakdowns through to team disputes, role ambiguity conflicts, and performance-related tensions. We help participants understand the different sources and stages of conflict, develop skills to address it early and constructively, and build the confidence to intervene rather than let situations escalate.
Yes – we can design the program for either audience or both. For leaders, the focus is on facilitating conflict resolution between team members and creating a team environment where conflict is addressed productively. For individuals, the focus is on understanding their own conflict style, managing their response, and engaging constructively with the other party.
Mediation is a structured process involving a neutral third party to help two parties in a significant dispute reach resolution – it’s most appropriate for serious, entrenched conflicts. This training builds the everyday conflict management skills that prevent situations from escalating to the point where mediation is needed. It’s also relevant for team leaders who need to facilitate difficult conversations between team members without acting as a formal mediator.
Yes – and this is often the most important outcome. Many workplaces have a culture of conflict avoidance, where tensions simmer unaddressed until they erupt or result in disengagement, complaints, or turnover. This training builds the individual skills and organisational norms that make constructive conflict management the expected standard, not the exception.
Contact us today for more information on how we can help