I have known Mark for over ten years in a professional context. During this time I have had the opportunity to work alongside Mark on many occasions and I continue to look forward to opportunities to work with him. I enjoy our joint projects because Mark has proven himself to be a very skilled and knowledgeable leader and trainer, and a person who can be trusted to act honestly and in the interests of his clients.
Mark has the ability to bring his diverse experience and professional development to the training and development world in a way that learners relate to and enjoy. The challenging leadership roles he has fulfilled during his career, including the NSW Police, enable him to bring a wealth of practical experience to the learner’s world and take them on a journey that is authentic and engaging.
Mark has the ability to provide high quality support that ranges from individual coaching to the creation and delivery of complete learning programs.
I have no hesitation in recommending Mark to both individual learners and organisations looking for high quality training and development support.
I am the General manager of Mojo Homes which focuses on exceptional customer service and experience. Effective Leadership is a key focus of our business. Ross has provided exceptional services to our business by contextualising our values, processes and procedures to improve the performance of our Team Leaders and Managers. In particular he provides tools and strategies for leaders to use to improve their performance, manage staff performance and deal effectively with customers.
The setting for real estate agents has changed dramatically. The stereotype of the street smart, self-taught real estate agent is now challenged by a breed of educated and business savvy agents. Amongst the skills needed to succeed in this environment are an ability to understand and relate to others (both colleagues and clients); to lead ourselves, our businesses and our client’s journeys; and to understand our own strengths and weaknesses.
As one of the leading agencies in Lake Macquarie and Hunter Valley and known for our progressive business practices and branding, Belle Property engaged Leadership & Performance Partners to deliver a leadership and emotional intelligence course to our business leaders, agents with growing teams and administration team.
We learnt valuable skills in self-awareness, leading others to success, good management practices, emotional intelligence and of our strengths and weaknesses as individuals and team leaders.
The skills we have developed thanks to Mark and Ross have helped us to segment good leadership practices into our three offices, to work more effectively as a unit and to better serve ourselves, colleagues, teams and clients. Our staff are empowered to work better with others who share dissimilar or similar working styles and this has, in effect, benefited our business.
Thank you Ross and Mark for an experience that will continue to provide so much value to us and Belle Property Charlestown, Hunter Valley and Cessnock.