On Tuesday 20th August 2019, Leadership & Performance Partners facilitated a Professional Development Day for the Customer Service Team from Sika Australia at their premises in Wetherill Park NSW.
The session was facilitated by Ross Grace and among the topics addressed and discussed were:
- Identifying the behaviours and characteristics of effective teams
- Identifying your ‘Leadership Brand’
- Understanding and implementing different styles of leadership
- Effective Communication for Leaders
- Barriers to Effective Communication
- Completing a SWOT Analysis – Understanding strengths and weaknesses
- Understanding Emotional Intelligence and how it relates to effective leadership and team relationships
- Identifying your hot triggers and providing tools and strategies to manage these situations in a more effective way
- Performance Management / Employee Engagement– rewarding good performance and addressing poor performance
- Tuckman’s Theory – 4 Stages of Team Performance
The day was highly interactive and participants undertook a number of role plays and group activities as part of the program. Feedback from those in attendance was positive, indicating that an engaging and outcomes focused program was delivered.
Examples of the feedback received from participants is below:
“Ross was fantastic, the group activities and engagement with the team was invaluable. Thank you Ross, I look forward to partnering with you and Mark in the future” Mariam Mishou, HR Manager Sika Australia
“Ross was fantastic,. One of the best training sessions I have attended. The material was relevant and Ross made you understand and reflect upon the content.” Kristy Denic, Customer Service Supervisor, Sika Australia
“Excellent content and delivery by Ross. All topics were relevant and many techniques provided may be implemented.” Joanne Petrov, Executive Assistant, Sika Australia
“There were many topics discussed that I need to develop. I am going to try to implement these. I think that this was relevant to issues I am currently experiencing.” Kelley Twight, Customer Service Supervisor, Sika Australia
Our thanks to Sika Australia for again welcoming us into their organisation to deliver a professional development training day.